MONEY-BACK POLICY

Updated and Effective as of July 2024

This Money-Back Policy describes how users can cancel a subscription and refund their money if they have purchased a subscription on the website. The Money-Back Policy is incorporated into and subject to the Terms of Use unless otherwise provided for therein.

1. HOW TO CANCEL YOUR SUBSCRIPTION

1. If you want to cancel your subscription, please follow the instructions at https://kidguard.site In this case, your subscription will be stopped automatically after form submission. You may send us a subscription cancellation request during a 24-hour term before the end of your trial or purchased subscription plan’s duration. We will consider your request, after which you will receive the instructions on canceling your subscription to avoid future charges. More information about subscriptions can be found in the Billing Terms.

2. WHAT TO DO TO HAVE A REFUND

If you canceled your subscription in accordance with Section 1 of this Money-back Policy, but the subscription fee was still charged to your account due to technical reasons, you may submit a refund request to us that meets the following criteria:

a) you made a purchase directly on our website;
b) you contacted us via email within 14 days after your initial purchase and before the end of your subscription period; 
d) In addition to a refund request and clauses a-b, please send us a written application to support@kidguard.site containing the following information:

• The email address related to your purchase;
• Payment method (PayPal or Card, etc. used to perform a purchase);
• The payment date;
• Payment receipt or any payment confirmation;
• A brief justification of the reason for the need to a refund.

PLEASE NOTE! Only fulfilling the requirements above allows you to receive a complete refund under the Money-Back Policy for your last subscription cycle. For the sake of clarity, this Money-Back Policy does not apply to any other instances, for example, personal reasons (you dislike the product, Etc.) or financial reasons (you did not expect that you would be charged, the trial would convert into the subscription, the subscription would automatically renew, Etc.).

This Money-Back Policy does not apply to App Store and Google Play purchases or subscription renewals.

We will review your application and notify you (by email) whether your application is approved. If the application is approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, typically within 30 days.

IMPORTANT STATEMENT

Generally, if you do not meet the conditions of our Money-Back Guarantee Policy set out above, the fees you have paid are non-refundable or non-exchangeable unless otherwise stated herein or as required by applicable law. Moreover, we may consider specific refund requests on a case-by-case basis and grant them at our sole discretion.

Note for the EU residents:  If you are a consumer based in the EEA or Switzerland, when you make a purchase of a single item of digital content (such as PDF file, video and so on), you expressly agree that such content is made available to you immediately. As a result, you forfeit your right of withdrawal and will not be eligible for a refund. By signing up for our service, which is not a single item of digital content and is provided on a continuous basis (such as subscriptions to the app), you expressly request and consent to an immediate supply of such service.If you are an EEA or Switzerland resident, you have the right to withdraw from the agreement for purchase of digital content without charge and without giving any reason within fourteen (14) days from the date of such agreement conclusion. The withdrawal right does not apply if the performance of the agreement has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal. Therefore, if you exercise your right of withdrawal, we will deduct from your refund an amount that is proportionate to the service provided before you communicated your withdrawal from the contract. If you have not forfeited your right of withdrawal, the withdrawal period will conclude 14 days after you enter into the contract. To initiate your right of withdrawal, you must notify us within this 14-day period. Therefore, you will only be eligible for a refund if the digital content is defective.

YOU HEREBY EXPRESSLY CONSENT TO THE IMMEDIATE PERFORMANCE OF THE AGREEMENT AND ACKNOWLEDGE THAT YOU WILL LOSE YOUR RIGHT OF WITHDRAWAL FROM THE AGREEMENT ONCE OUR SERVERS VALIDATE YOUR PURCHASE AND YOU SUCCESSFULLY RECEIVE THE APPLICABLE PURCHASE.

Note for residents of certain US states:  If you reside in California or Connecticut and cancel the purchase at any time before midnight of the third business day after the purchase date, we will return the payment you made.